Refund policy
SkyGii Outdoor Return & Refund Policy
SkyGii Outdoor is committed to providing a comfortable buying experience for our customers. If you are unhappy with your purchase, contact us within 30 days of receiving your item and we will process your return or exchange request.
Please contact us through the contact form on our website (https://www.skygiioutdoor.com/pages/contact) before shipping anything back — we will confirm your return eligibility and email you a Return Form.
1. Return & Exchange Conditions
All returned items must include the original packaging and all tags, and must be in brand-new, unused condition.
All returns must include a completed Return Form, which we will email to you once your request is approved.
Your return must be shipped back to us within 30 days of the delivery date.
Items that have been used, altered, washed, or damaged by the customer will not be accepted for return or exchange.
2. Non-Returnable Items
The following items are non-returnable:
- Personalised or custom-made items
- Items marked as final sale
- Gift cards and vouchers
- Clearance items sold below 50% of the original price
3. Return Process
- Submit a return request through the contact form at https://www.skygiioutdoor.com/pages/contact. Please include your order number, the item you wish to return, and photos if the item is damaged or defective.
- We will review your request and reply within 2 business days with a Return Form and the return address.
- Pack the item securely with all accessories, tags, and original packaging, and place the Return Form inside the parcel.
- Ship the item back to us using a trackable shipping method. Please send us the tracking number once it is shipped.
4. Return Shipping Charges
The customer is responsible for return shipping charges, except when the item received was damaged, defective, or incorrect — in that case SkyGii Outdoor will cover the return shipping cost.
5. Return Address
Returns must be sent to the address provided in your Return Form. Please do not ship returns to our office address or to any address not confirmed by our support team, as we cannot guarantee they will reach us.
6. Refunds
Once your return is received and inspected, we will email you to confirm receipt and to notify you of the approval or rejection of your refund.
If approved, the refund will be issued to your original payment method within 5 business days. The time for the refund to appear in your account depends on your bank or card issuer, and is typically 5–10 business days.
Shipping charges paid on the original order are non-refundable unless the return is due to an error on our part.
7. Exchanges
If you would like to exchange an item for a different size or model, please contact us first. Exchanges are subject to stock availability, and any price difference will be charged or refunded accordingly.
8. Order Cancellations
We are unable to cancel orders once they have been shipped. If you wish to cancel an order that has already been shipped, please initiate a return once you receive the item.
Orders may be cancelled free of charge before dispatch — contact us as soon as possible.
9. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement part, a replacement unit, or a refund, and we will cover the return shipping cost where a return is required.
10. Large Items (Pickup Canopy Tents & Hard Shell Rooftop Tents)
Because pickup canopy tents and hard shell rooftop tents are large, heavy items that ship by truck freight, returning a complete unit is often impractical. For these products, if you receive a damaged or defective item, we will first arrange for replacement parts or a local repair solution. A full return will be arranged only where parts or local repair cannot resolve the issue.
For buyer's-remorse returns on large items, the customer is responsible for the full return freight cost, and the item must be returned in its original crate or equivalent protective packing.
11. Warranty
All SkyGii Outdoor products come with a 2-year limited warranty against manufacturing defects under normal use, starting from the delivery date.
The warranty covers: structural defects in the frame and shell, stitching failures, zipper failures, and fabric faults present from manufacture.
The warranty does not cover: normal wear and tear, damage caused by accidents, misuse, improper installation, overloading beyond the stated static load limit, exposure to extreme weather, unauthorised modification or repair, or commercial or rental use.
To make a warranty claim, contact us through the contact form at https://www.skygiioutdoor.com/pages/contact with your order number, a description of the issue, and photos or a short video. We will provide replacement parts free of charge within the warranty period, or arrange a repair or replacement where parts are not sufficient.
12. Contact Us
For any question about returns, refunds, or warranty claims, please contact us through the contact form on our website:
https://www.skygiioutdoor.com/pages/contact
Our support team replies within 24 hours on business days.