Shipping policy
SkyGii Outdoor Shipping Policy
This Shipping Policy describes how SkyGii Outdoor (https://www.skygiioutdoor.com) processes, ships, and delivers orders, and how taxes and duties are handled.
1. Order Processing Time
Orders are dispatched from our production facility within 5 business days of payment confirmation.
Orders placed on Saturdays, Sundays, or public holidays are processed on the next business day.
As a security precaution, initial orders and orders shipping to an address different from the billing address may be held for additional verification, which can add 1–2 business days.
During peak seasons and promotional periods, processing may take up to 7 business days. If your order will be delayed beyond this, we will notify you by email.
2. Shipping Destinations
We currently ship to the following countries and regions:
United States, Australia, Germany, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
We do not currently ship to other destinations, including islands and remote territories of the countries listed above. If your country is not listed and you would like to place an order, please contact us and we will advise whether an arrangement is possible.
3. Shipping Methods and Charges
Shipping charges are calculated at checkout based on your delivery address and the shipping method selected, and are shown before you submit your order.
The available shipping options for your destination will be displayed at checkout. Standard freight shipping is our default method for all destinations.
4. Delivery Time
Delivery time consists of two parts: order processing time (see section 1) plus transit time. Typical transit times after dispatch are:
- United States: 30–40 days
- Australia: 30–40 days (remote areas may take longer)
- Germany and the European Union: 50–60 days
Because our products are large and ship by sea freight plus local truck delivery, transit takes longer than small-parcel courier services. We appreciate your patience. If your order has not arrived within the transit window above, please contact us and we will investigate with the carrier.
5. Taxes and Duties
For orders shipped to the United States, the European Union, and Australia, the price you pay includes all applicable taxes and duties. You will not be asked to pay any additional fees on delivery.
For any other destination we may offer, applicable taxes and duties are the responsibility of the recipient. Please contact us before ordering if you would like us to confirm the expected charges.
6. Order Tracking
Once your order has been dispatched, we will email you a tracking number so you can follow your shipment online. Tracking information may take 5–7 days to become active after dispatch, while the shipment is in transit between carriers.
You will also receive email updates on the status of your order.
7. Delivery Issues
If you experience any issue with the delivery of your order — a delayed shipment, a failed delivery attempt, or a parcel marked as delivered but not received — please contact us immediately. We will work with the carrier to resolve the issue.
If a parcel is confirmed lost by the carrier, we will send a replacement or issue a full refund.
8. Title and Risk of Loss
All items purchased from our website are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier. We will nonetheless assist you in full with any carrier claim.
9. Contact Us
For any question about shipping, delivery times, or duties, please contact us through the contact form on our website:
https://www.skygiioutdoor.com/pages/contact
Our support team replies within 24 hours on business days.